Hello and welcome to the Oxford Co-operative Training Scheme (OCTS) Website. We hope you enjoy the range of courses we have on offer this term and always welcome hearing from you about other courses you would like to see available.
Due to rising demand for our courses we are looking to expand our pool of trainers and would like to hear from you if you are able to deliver any of the following courses: see “OCTS trainers” for more details.
OCTS and Incorporating Covid-19 Safe Practices to its Training Delivery
OCTS would like to thank all its customers for the understanding that has been shown throughout the Covid-19 Pandemic. As with many other training establishments this has led us in the direction of delivering courses on line. We are hoping to return to face to face delivery soon and will keep you updated of any changes we make.
OCTS is now managed and administered by the Homeless Oxfordshire, Reconnect Project.
OCTS training is aimed at staff in public facing roles working in any sector that would like to better understand the multiple and complex behaviours and communication problems people can present with. Problems that can often impact a persons ability to engage with or benefit from a service in a helpful way. For example a person with mental health issues such as anxiety may become agitated or impatient than normally experienced about waiting times.
The term “service providers ” generally relates to third sector and statutory sector services such as housing, health, education and social care, however it is recognised that private sector services may also encounter similar challenges and quite frequently are also contracted to deliver statutory services .
Courses tend to be pitched at introductory/intermediate level and are between one or two days duration.
OCTS has a rigorous monitoring and evaluation process which together with feedback from its users and informed decisions made by representatives of the OCTS executive committee is how decisions are made about its continued development and courses provided.
The executive committee is made up of members who reflect a range of local statutory and voluntary agencies which is currently under review to include private sector representation.