Working with Difficult to Engage Service Users

Oxford Co-operative Training Scheme

Venue	The Cherwell Centre, 16 Norham Gardens, Oxford OX2 6QB
Time	9.30am to 4.30pm (Registration and coffee at 9.15am)
Cost	Fees per person per day - £65 Concessionary rate, per person per day, for courses funded by Voluntary Agencies Oxfordshire Social & Community Services Directorate Oxfordshire Children, Young People & Families Directorate - £50 Cancellation fee (please refer to the cancellation policy) - £5
Refreshments	Tea, coffee and chilled water are included Lunch is NOT provided so you will need to TAKE A PACKED LUNCH

Working with Difficult to Engage Service Users
Date	Monday 22 March 2010
Course Tutor	JILL CHILDS Freelance Trainer
Course Content
This course is an opportunity to think about engaging with those people that are seen to be really tricky to work with and to elicit change and provide evidence of this in terms of outcomes and support planning. We will look at what works and what doesn’t, and you will have the opportunity to think this through in the context of your current practice, taking away techniques, ideas and confirming what you already do well.